The 10 Best Tawk.to Alternatives and Competitors [2022]

1

tawk.to

Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s most popular languages.

#Customer Support #Customer Service #Help Desk 47 social mentions

2

Tidio

Tidio and Tawk.to both have free versions available. But Tidio has many professional service packages that are applicable to a wider range of businesses.

#Customer Support #Live Chat #Help Desk

3

LiveChat

Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.

#Live Chat #Customer Support #Customer Service 2 social mentions

4

Freshdesk

Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.

#Customer Support #Help Desk #Ticketing System 12 social mentions

5

Crisp Chat

Crisp’s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platform’s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.

#Customer Support #Help Desk #CRM 7 social mentions

6

Intercom

Intercom features the regular tools a CRM/helpdesk software should have. This includes chatbots and helpdesk to track all customer queries. But Intercom has an added focus on lead qualification and nurturing. Their service packages help you sort your leads into categories while handling regular customer queries.

#CRM #Customer Iteraction #Customer Messaging 6 social mentions

7

Zendesk

After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.

#CRM #Help Desk #Support 7 social mentions

8

Gorgias

Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.

#Help Desk #Customer Support #Customer Service 2 social mentions

9

Birdeye

Overall, Birdeye’s bird eye view is pointed at customer experiences. For this, the platform uses customer success metrics and KPIs connected with different steps of the buyer’s journey. As a Tawk.to alternative, this makes it worth considering for a wider range of businesses, especially if you need help in sales enablement.

#Reputation Management #Online Reviews #Customer Experience Management 6 social mentions

10

Olark

Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.

#Customer Support #Help Desk #Live Chat 1 social mentions

11

HubSpot

Out of customer service and sales tools, Hubspot is one of the most widely used on the market. Their live chat solution is a part of a larger service and it integrates with other packages and products powered by HubSpot. You can even use it for customer service training, building knowledge bases or FAQs.

#CRM #Small Business CRM #CRM Platforms 13 social mentions