11 Best Help Desk Software to Totally Check out in 2020!

1

Zendesk

There are hardly a few who haven’t heard of the much sought-after Zendesk. The help desk software prevails to be one of the best even to this day, thanks to its powerful set of features and excellent services. Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. Streamline your workflow with help of features like a self-service portal, automatic ticket creation, blended call centre, customer history, call recording, interaction tracking, real-time chat ad knowledge management.

#CRM #Help Desk #Support 7 social mentions

2

Freshdesk

When it comes to help desk tools, Freshdesk is one of the most popular names. The help desk software offers a self-service, omnichannel customer service solutions that are powered by AI. Simplify and streamline customer conversations in one common place and team up with the agents to deliver faster solutions. Automate your all your work with help of a myriad of features like interaction tracking, real-time chat, ticket management, complaint classification, electric signature, scheduling etc.

#Customer Support #Help Desk #Ticketing System 12 social mentions

3

Zoho Desk

Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management, and embedded self-service. Zoho Desk also provides you with features like Service level Agreement Management, real-time chat, customisable branding, automated routing and supportive integrations.

#Customer Service #Help Desk #Customer Support 1 social mentions

4

Intercom

Do not fret if you experience a steep learning curve. The guided product tour helps delve deeper to understand the help desk tool and make the most of it. Intercom also provides a list of efficient features to automate workflow to make it smarter and more effective. Some of the best features of Intercom includes customizable branding, autoresponders, mobile optimised emails, customisable bots, a self-service portal, queue management and many of the like.

#CRM #Customer Iteraction #Customer Messaging 6 social mentions

5

Salesforce Service Cloud

A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration, interaction tracking, multi0channel communication, real-time chat, service level agreement management, automated routing, document storage, a self-service portal, network monitoring and knowledgebase management, etc.

#Help Desk #Customer Support #Customer Service

6

Hubspot Service Hub

Hubspot Service Hub with its advanced ticket management systems, reporting and analytics, free live-chat tools, video recording provisions and scores of third-party integrations make it quite a reliable help desk software.

#Help Desk #Help Desk And Ticketing #Customer Service

7

GrooveHQ

Apt for small and medium-sized businesses, GrooveHQ is yet another help desk ticketing system that focuses on helping clients to deliver customer experiences par excellence. Connect with your customers through multiple channels and keep track of all the conversations in one single place being the intuitive dashboard of Groove. Also, the help desk tool allows you to collaborate with your team members and align your work. The main features of Groove include alerts, customizable branding, email integration, interaction tracking, multi-channel communication, real-time chat, automated routing, canned replies Service Level Agreement Management and knowledge base management etc.

#Help Desk #Customer Support #Customer Service 2 social mentions

8

HelpScout

#Help Desk #Customer Support #Customer Service 2 social mentions

9

Kayako

The intuitive help desk ticketing system helps you manage and close tickets with much ease. Kayako offers a lot of useful features like email integration, service level agreement management, knowledge base management, a self-service portal, network monitoring, automated routing and alerts. Kayako is also a context-driven tool that lets you keep track of every customer activity so that you proactively know and understand issues before the customer comes up with it.

#Customer Service #Customer Support #Help Desk 1 social mentions

10

HappyFox

Happyfox also offers its customers a suite of excellent features like canned responses, bulk actions, escalations, customizable branding, SLA, real-time chat, automated routing, issue scheduling, queue management, email management, a self-service portal, ticket management and IT asset management.

#Help Desk #Customer Support #Customer Service 1 social mentions

11

Richpanel

Richpanel is a help desk software that helps you solve customer issues effortlessly without overly depending on the agents. This helps your customer service agents save their time and focus on covering more important issues. In fact, the platform claims to aid you solve 50% of the customer queries and issues without involving the agents.

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