10 Best Customer Feedback Tools in 2024 – Comparison | Updated List

1

SurveySensum

To track customer feedback and make the best out of it, you need user feedback tools like SurveySensum. You use the feedback management solution to understand where your feedback comes mostly from in the first phase. Then determine the intervals when you want to collect them. Generate reports on who said what and understand what feedback matters to your business. Collect the feedback in a central location and create insightful action plans out of it. To do all these processes with ease, you need to invest in customer feedback software that automates the processes.

#Survey Tools #Text Analytics #Business & Commerce

2

Qualtrics

Qualtrics is one of the most famous experience management companies and has intelligent user feedback tools in its array. It allows you to collect feedback at every meaningful touchpoint and instantly interpret their comments. Using Qualtrics, you can start conversations with customers on any channel and convert their feedback into insights that help improve customer satisfaction and loyalty.

#Surveys #Form Builder #Forms And Surveys 11 social mentions

3

Nicereply

#Surveys #Customer Support #Customer Feedback

4

Retently

Retently is a popular customer feedback tool that concentrates primarily on measuring and improving customer satisfaction and loyalty through NPS surveys. The software drives in-depth NPS insights, delivering advanced analytics & reporting tools and audience segmentation. It also allows users to split customers into different groups to discover how customer satisfaction breaks down by demographic.

#Customer Feedback #Survey Tools #User Feedback

5

Typeform

Typeform is a user feedback tool that businesses can use to interact with customers individually, making it look like a real conversation. It is a web-based customer feedback software that allows you to create surveys without writing any code. This tool helps you create engaging forms, surveys, and quizzes that people love to answer.

#Form Builder #Surveys #Customer Feedback 17 social mentions

6

InMoment

#Business & Commerce #Diagrams #Flowcharts

7

UserReport

UserReport gauges usability and shows you where different kinds of visitors connect to your website. This customer feedback platform also allows users to voice their suggestions on improving their products and services through feedback forums. Moreover, its survey widget helps you conduct NPS surveys, while its feedback widget helps you collect ideas to fix errors.

#Customer Feedback #Surveys #User Feedback

8

Chisel Labs

Customer feedback is essential for continuously improving products but managing it can feel overwhelming. That’s where Chisel steps in to be the all-star assistant product teams need. Within minutes, you can have feedback forms integrated across the entire platform. Feedback management software allows teams to automate feedback collection and routing. But where this tool shines is how it intelligently analyzes and surfaces actionable insights from the input. There’s no more wasting hours digging – the critical themes float to the top instantly.

#Product Management #Product Roadmaps #Project Management

9

Qualaroo

Qualaroo is a unique customer feedback tool. It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis. The app helps you ask the right question to the right user using its innovative proprietary survey widget. And also offers feature-rich & customizable templates for easy survey setups.

#Surveys #Form Builder #Forms And Surveys 24 user reviews

10

CrowdSignal

Formerly known as PollDaddy, Crowdsignal can build surveys and polls for your website, blog, and social network profiles. It offers simple and adaptable polls that enable you to customize their styles to match your social networking profile or email campaign and discover what your visitors are thinking today.

#Surveys #Form Builder #Forms And Surveys