30 Best Customer Feedback Survey Tools: An Overview | Mopinion

1

Mopinion

Mopinion is an all-in-one user feedback software for all your digital channels. This VoC tool collects and analyses feedback from websites, mobile apps and email campaigns in real-time. With it’s easy-to-use interface, users can build, design and configure feedback forms however they like. Users can also target these feedback forms to specific groups of online visitors and gain insights into why they are not converting. Incoming feedback can be visualised in customisable dashboards and charts for advanced analyses. To take it one step further, digital teams can share and take action on these feedback items in a timely manner with the help of smart alerts. Mopinion offers a variety of pricing packages for the digital enterprise of today.

#Customer Feedback #Surveys #User Feedback

2

Feedier

Feedier (IXM) is the most intuitive experience management solution that allows you to listen carefully to the Voice of the Customer in order to improve your customer experience. Collect in real-time direct and indirect feedback through gamified forms, analyze your data with an intuitive and visual dashboard via features such as analysis of the most used keywords in your responses, correlation matrix, User Stories, NPS and many others.

#Customer Experience Management #Customer Feedback #Customer Experience

3

Feedbackify

By way of a drag-and-drop editor, Feedbackify allows users to easily create feedback forms themselves. Installation is also very easy. All you have to do is copy and paste the code they provide you with into your website’s HTML and it’s ready to go. Your visitors can provide a rating as well as submit comments, including compliments and suggestions. Within this customer feedback tool, you can view all feedback received in a dashboard in real-time as well as filter by category and sub-category.

#Customer Feedback #Help Desk #User Feedback

4

InMoment

Wootric (an InMoment company) is a customer experience management software that makes use of single-question microsurveys. Most of these surveys include metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES). What’s especially great about this tool is that it can be installed quickly and easily. All feedback (once collected) is sent to your live dashboard for review. Wootric’s analytics platform is available to users, but then as a stand-alone product to companies that want to enhance their VoC program with text and sentiment analytics.

#Business & Commerce #Diagrams #Flowcharts

5

Clarabridge

Clarabridge is a Customer Experience Management (CEM) Platform that pulls data from various feedback sources. This data can easily be filtered within the platform, enabling users to optimise their website accordingly. This customer feedback tool has the following capabilities: text analytics, sentiment analysis, AI-fueled insights, linguistic categorisation, emotion detection, and intent detection.

#Social Media Tools #Social Media Marketing #Reputation Management

6

Verint Experience Management

Verint Experience Management is a CX Management software that allows you to track customer experience analytics over time in an automated way. The Verint Experience Cloud offers various VoC features including customer-initiated surveys, heat maps, text analytics, alerts and product reviews. This software is also great for benchmarking and competitor data.

#Analytics #Web Analytics #Customer Feedback

7

Wootric

Wootric (an InMoment company) is a customer experience management software that makes use of single-question microsurveys. Most of these surveys include metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES). What’s especially great about this tool is that it can be installed quickly and easily. All feedback (once collected) is sent to your live dashboard for review. Wootric’s analytics platform is available to users, but then as a stand-alone product to companies that want to enhance their VoC program with text and sentiment analytics.

#Customer Feedback #Surveys #User Feedback

9

Survicate

Survicate is a great customer feedback tool that enables its users to trigger targeted surveys at different locations on their website or send out questionnaires via email to different customers. They also offer chat surveys. There is also a library of predefined surveys that users can choose from. In terms of analysis, this customer feedback tool has dashboarding capabilities, CSV and XLS exporting options and NPS analysis.

#Analytics #Web Analytics #Surveys 1 social mentions

10

Survey Monkey

#Surveys #Email Marketing #Email Newsletters 9 social mentions

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ProProfs Survey Maker

#Surveys #Form Builder #Forms And Surveys

12

Typeform

Typeform is an online survey software with a very user-friendly interface that allows users to put surveys together themselves. As a respondent, the process of filling in a survey goes quite smoothly. The free version of Typeform includes free features such as unlimited questions and answers, data export options, custom-designed themes as well as readily-made templates and basic reporting features.

#Form Builder #Surveys #Customer Feedback 17 social mentions

13

Trustpilot

KiyOh is another online review tool, that is somewhat smaller scale than Trustpilot. This is a favorable customer feedback tool, however, as it offers competitive prices and features that are similar to the more expensive alternatives such as TrustPilot. This tool focuses on ratings and reviews and includes a Review Alarm that notifies you of any new, incoming reviews – both good and bad. You can also respond to the reviews of your customers with this KiyOh.

#Product Reviews #Online Reviews #eCommerce 68 social mentions

14

KiyOh

KiyOh is another online review tool, that is somewhat smaller scale than Trustpilot. This is a favorable customer feedback tool, however, as it offers competitive prices and features that are similar to the more expensive alternatives such as TrustPilot. This tool focuses on ratings and reviews and includes a Review Alarm that notifies you of any new, incoming reviews – both good and bad. You can also respond to the reviews of your customers with this KiyOh.

#Product Reviews #Online Reviews #Local Reviews

15

Feefo

Feefo is a customer feedback tool that works almost the same as TrustPilot. This online review tool sends out emails inviting customers to provide reviews. Like having customisation options at your fingertips? You can choose to customise the display of these reviews on your website with the following options: rating percentage display, text display and star rating display. Additionally, the dashboard provides integration tools such as an API and a Facebook app for social sharing.

#SEO #SEO Tools #Content Marketing

16

Reevoo

In addition to the self-service tools in this overview, there are also more high-end review tools such as ReeVoo. And important difference is that these often also offer assessments at a product level, instead of just generic webshop reviews. This software runs on-site on product pages in order to show several reviews at product level. Your visitors can choose to filter on the most relevant reviews for a product. If they still have a question about a review, they can ‘Ask an Owner’.

#Product Reviews #Online Reviews #Local Reviews

17

Bazaarvoice

Bazaarvoice Ratings & Reviews is one of the productss in the Bazaarvoice Suite that enables businesses to collect user generated content (UGC) from their customers. This customer feedback tool collects and publishes ratings and reviews, videos and photos of customer experiences with products and also allows them to ask questions.

#Product Reviews #Online Reviews #Local Reviews 1 social mentions

18

Hotjar

Hotjar is a user testing and behaviour analytics software that combines multiple UX tools in one. This focus however means that it lacks a solid CX solution. Feedback analysis and reporting are not available (aside from exporting data to XLS or CSV. With this software however, users can create heatmaps, user recordings (e.g. tracking sessions) and customisable surveys and feedback polls. Surveys and polls can be triggered immediately after the page loads, after x amount of seconds, when the visitor wants to abandon the page or when they scroll halfway down the page.

#Heatmaps #Web Analytics #Customer Feedback 12 social mentions

19

Mouseflow

Mouseflow also uses heatmaps and session replay as well as visitor recordings on the website. This user testing and customer feedback tool also offers Form Analytics, which is a feature that enables users to see why visitors abandon forms online. Users can track various funnels specifically as well as as see what visitors from different traffic sources do differently on your site.

#Web Analytics #Analytics #Heatmaps 5 social mentions

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Crazy Egg

#Web Analytics #Analytics #Heatmaps

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FullStory

FullStory offers a wide variety of services including session playback and funnel analytics, and an interesting feature called ‘Omnisearch’, which allows you to search for any element on your website and see what kinds of interactions have taken place with that element. This customer feedback tool also has feature called ‘rage clicks’ which enables users to see which elements visitors are clicking on multiple times.

#Web Analytics #Analytics #Heatmaps 5 social mentions

22

Usersnap

Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!

#Visual Bug Reports #Bug Reporting #User Feedback 4 social mentions

23

DebugMe

Another customer feedback tool that collects visual feedback (and offers bugtracking!) is DeBugMe. It has a built-in issue tracking tool and project management solution. For reporting issues, the tool includes a feedback toolbar which allows you to annotate the page. To review all bugs and feedback, DeBugMe also offers its own kanban board and can be integrated with Jira, Trello, Pivotal Tracker or Visual Studio.

#Visual Bug Reports #Visual Feeback #Customer Feedback

24

BugHerd

Bugherd is primarily an issue tracking and project management tool for developers and designers. However, this tool also has an in-page feedback option, which allows customers to report bugs straight from the website. The visual task board makes it easy to manage, assign and prioritise tasks quickly. Bugherd can also be integrated with several apps like zapier, slack and basecamp. The prices vary from $39 to $109 a month depending on the package you select.

#Website Feedback #Visual Feedback Tool #Bug Tracking 4 social mentions

25

Saber

Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!

#Visual Bug Reports #Customer Feedback #Visual Feeback 1 social mentions

26

Filestage

Source: Filestage Filestage is a visual feedback tool that helps teams to get their work reviewed and approved faster. It enables colleagues and clients to leave comments and visual feedback on text, image, design, and video files in real-time. Filestage streamlines, organizes, and automates the proofing process for files while reducing errors and ensuring compliance guides are met. The tool can be tested for free and offers a free trial.

#Review And Approval Software #Online Proofing #Video CMS 4 social mentions

27

UserReport

UserReport is a visitor opinion platform that enables users to create customisable online surveys as well as provide feedback forums for their website visitors. Reports can be generated from this customer feedback tool which show the user details such as demographics and location. UserReport allows enables users to assign items so that different roles within their team can handle the responses.

#Customer Feedback #Surveys #User Feedback

28

IdeaScale

Technically an idea management and innovation management tool, IdeaScale is another solution with which you can create a community of feedback and discussions among website visitors. This particular customer feedback tool can be integrated with Facebook and includes a profanity filter. Users can also conduct short polls and the design is customisable. IdeaScale offers both a free variant and packages for SMB and Enterprise.

#Idea Management #User Feedback #Brainstorming And Ideation 2 social mentions

29

UserEcho

UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests via a ticketing system.

#Help Desk #Customer Support #Customer Service 1 social mentions

30

UseResponse

UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.

#Customer Feedback #Help Desk #Customer Support