Software Alternatives & Reviews

5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support

  1. Helpdesk, live chat, and customer messaging platform designed to help your online business amaze customers.
    Pricing:

    #Help Desk #Customer Support #Customer Service 1 social mentions

  2. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
    Next on our list is FreshDesk. FreshDesk is a great option if you’re primarily concerned with customer-facing needs. This app is easy to use and integrates with a host of other apps. Perhaps the best feature FreshDesk provides is gamification. Within FreshDesk your agents can see things like leaderboards, offering a fun incentive to compete with their fellow agents.

    #Customer Support #Help Desk #Ticketing System 12 social mentions

  3. Gorgias is a helpdesk built to provide great support at scale.
    Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were planning on using. You can learn more about their pricing options here.

    #Help Desk #Customer Support #Customer Service 2 social mentions

  4. Social Customer Support and Help Desk and Ticketing
    Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even if you just use Zendesk Support, you’ll still get plenty of great features, like ticket management.

    #Customer Support #Help Desk #Customer Service

  5. Industry's first context-aware Helpdesk Software
    Pricing:
    • Freemium
    • Free Trial
    • $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
    Finally, we have Zoho Desk. Zoho touts an impressive client list, from Sears to Mercedes-Benz to Intel. However, it’s likely better suited for smaller businesses. In fact, if you’re a small business on a tight budget, this may be the perfect option for you. Perhaps the biggest draw is that it offers a free plan for up to 3 users per month. On top of that, Zoho Desk is very easy to use, making it perfect for businesses who haven’t used a help desk app before.

    #Customer Service #Help Desk #Customer Support 1 social mentions

Discuss: 5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support

Log in or Post with