11 Best Customer Service Software & Apps You Need in 2022

1

HelpScout

#Help Desk #Customer Support #Customer Service 2 social mentions

2

Zendesk

Zendesk is the biggest name on this list, dominating more than half of the help desk software market share, according to Datanyze. It’s the leading option in this space for good reason. The Zendesk suite has robust features and leverages AI to cut down on customer wait time and make your agents’ jobs easier.

#CRM #Help Desk #Support 7 social mentions

3

Krisp

One of the biggest obstacles to your agents providing quality customer support over the phone is background noise. It’s nearly inescapable. Whether they’re working in an office with a chatty coworker next to them or working from home with construction going on next door—noise is everywhere. But with Krisp’s AI-powered noise cancellation, your customers will hear nothing except your agent’s voice. And even better, Krisp cancels out noise in both directions, so your agents can hear your customers perfectly clearly too.

#Sound Equalizers #Sound Tools #Online Meetings 140 social mentions

4

SupportBee

SupportBee offers affordable ticketing software for businesses of all sizes. With a shared inbox, knowledge base, and a customer portal, SupportBee makes it easy to track and manage issues.Â

#Help Desk #Customer Support #Customer Service

5

Freshdesk

Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.

#Customer Support #Help Desk #Ticketing System 12 social mentions

6

Gorgias

Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.

#Help Desk #Customer Support #Customer Service 2 social mentions

7

Zoho Desk

Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to structure your help desk to reflect your company’s structure, allowing you to create departments for each specific product.

#Customer Service #Help Desk #Customer Support 1 social mentions

8

Hubspot Service Hub

#Help Desk #Help Desk And Ticketing #Customer Service

9

Odoo

Businesses on a tight budget, pay attention: Odoo is an open-source software platform with a suite of apps that help you power your business, and what’s more, its Helpdesk app is completely free (so long as you don’t need extra apps or hosting). Odoo’s website says it has 7 million users.

#ERP #CRM #Business Management 13 social mentions

10

Olark

Olark’s CoPilot is a chatbot that makes your support team’s jobs easier and improves the customer experience. Using AI, CoPilot can understand questions and send answers to the common ones. It can also route customers to the right agent based on their needs. One of the best parts is that Olark will build your chatbots for you so you don’t have to spend time and energy on it.

#Customer Support #Help Desk #Live Chat 1 social mentions

11

tawk.to

Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the “Powered by tawk.to” branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.

#Customer Support #Customer Service #Help Desk 47 social mentions