Top IT Management Software 2021

1

Oracle NetSuite

Netsuite’s approach focuses on Software-as-a-Solution (SaaS), so the platform can handle mundane tasks while your IT department focuses on revenue-increasing activities. By automating repetitive tasks like password changes, the software frees up your IT team for more important work and helps make your business more efficient overall. Additionally, Netsuite offers a variety of other software solutions, so all of your systems can easily work together.

#ERP #CRM #Small Business

2

Freshdesk

Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.

#Customer Support #Help Desk #Ticketing System 12 social mentions

3

CrashPlan

#Backup And Disaster Recovery #Cloud Storage #Monitoring Tools

4

Atera

Large companies tend to have employees in a variety of locations around the world that need IT support. Atera offers remote monitoring and management options, so your IT team can keep an eye on operations wherever they are. Alerts are delivered in real-time. You’ll know about problems as they arise and can mobilize your IT team quicker to respond to them.

#Help Desk #IT Management #MSP 5 social mentions

5

ConnectWise Automate

As a large organization, you have a ton of devices on your network and need to be able to get to them all in case of an incident. Connectwise Automate offers quick access to all of the endpoints on your network, so you can resolve issues quickly and keep any downtime to a minimum. The system even automatically scans the network to detect all devices and make sure every entry point is covered.

#Help Desk #Customer Support #IT Management

6

Kaseya VSA

One of the biggest threats to IT security is human error. How many email phishing attempts does your workplace see each week? Kaseya VSA recently acquired Graphus, so their IT management suite now contains a powerful email security and phishing defense platform. This keeps your network safer from attacks, and it frees up your IT department’s time to focus on other issues.

#IT Management #Remote IT Management #Remote Monitoring And Management (RMM)

7

SolarWinds MSP Manager

#Help Desk #IT Management #MSP

8

Jira Service Desk

Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if they can’t find what they need, they can easily submit help requests.

#DevOps Tools #Service Desk #Help Desk

9

Deltek Costpoint

Deltek Costpoint digitizes internal processes to make them more flexible, allow for automation, and provide better visibility across your entire organization. By automating your backend processes, you can speed up the timeline of your projects and produce better results and free up your IT team to work on projects that increase revenue.

#ERP #CRM #Professional Services Automation