Review Generation Platforms: Which One Is Best for My Business?

1

NearbyNow.co

How It Works: Your team checks in every time they serve a customer. Checkins describe what they did and can include a photo or a video. Checkins get dropped at the location where the customer came from, which can improve website rankings at the local level in the cities and neighborhoods that matter to you most. When your team checks in, they request a review from the customer by email or by SMS, or even by asking the customer to call your dedicated audio testimonial telephone number. Customers provide their review at their convenience, and you can steer them toward a specific platform, including Nearby Now, Google My Business, Facebook, or more than 20 other sites.

#Reputation Management #Online Reviews #Customer Feedback

2

Broadly

How It Works: Broadly is an online review and reputation management platform that strives to help small service-based businesses increase online reviews, manage existing reviews, and monitor incoming reviews. It helps automate customer feedback with a one-click process that’s triggered by either an email or SMS text nudging the customer to give feedback. It offers a patent-pending search engine optimized review feed that allows customers to leave reviews directly on your company’s website. Every 4 and 5-star review your business gets from Google and Facebook is automatically published on your website, making sure you always have a steady stream of confident voices that back up your services.

#Reputation Management #Online Reviews #Customer Feedback

3

Grade.us

How It Works: Grade.us is a well-known and trusted white-label review management tool with 10,000+ users generating reviews on sites like Google, Facebook, and 100+ industry-specific review sites. There are two unique features of Grade.us—their “review funnel,” which automates the process of asking, reminding, and guiding customers through the review process, and their customizable review prompt options. You can choose thumbs, stars, smiley faces, large buttons, or a written survey option. What makes this an attractive option is an ability to white label the product, which can keep your customers within your marketing ecosystem instead of branching out to other platforms and companies.

#Reputation Management #Online Reviews #Customer Feedback

4

NiceJob

How It Works: Built for service businesses (B2C), SaaS, and agencies, NiceJob can connect to a number of service-specific apps and is relatively easy to use. One benefit is that NiceJob automates your social media marketing by automatically posting your local customer reviews and photos to your Facebook page. How it works is the same as most review generation sites—it prompts customers to leave a review via email or text. One feature that makes it unique is the ability to enhance reviews with photos, comments, and tags.

#Reputation Management #Online Reputation #Customer Feedback

5

pulseM.me

How It Works: Before the appointment, the app will automatically send the customer a bio, photo, and average review rating of the technician or service provider. After the appointment, the customer automatically receives a PulseCheck review request by text and email. If you receive a poor review, you are immediately notified, and the review stays internal. New, positive reviews are pushed out on Google, social media, and your website through pulseM’s web widgets. All reviews are indexed through Google structured data, which can boost your SEO and organic rankings.

#Reputation Management #Online Reviews #Customer Feedback

6

Birdeye

How It Works: BirdEye brands itself as an all-in-one reputation management solution that pulls feedback from 250 online sources. It not only helps companies monitor, organize, respond to, and track reviews, but it also offers platform listening and analyzes negative reviews to find root causes of customer unhappiness. It’s easy to integrate into major CMS, CRM, and accounting platforms, making it easier to automate and respond to reviews in real-time.

#Reputation Management #Online Reviews #Customer Experience Management 6 social mentions

7

Podium

How It Works: Podium is a reputation management software that over 130,000 customers use to generate, manage, and improve their review rating and reputation on sites like Google, Facebook, HealthGrades, Edmunds, and more. The platform features a single dashboard to manage all your customer interactions including Facebook messages, Google’s click-to-message, and inbound texts. You can also manage all of your reviews from over 40 different review sites to quickly reply to reviews, report on location analytics, and understand customer sentiment. It features webinars, documentation, and both live online and in-person customer support.

#Customer Iteraction #Customer Feedback #Online Reviews

8

ReviewBuzz

The ReviewBuzz reputation management software is similar to most other review generation platforms in that it automates the review generation process. It allows service professionals to automatically send requests for reviews after appointments and also encourages a company to offer incentives to its employees to ask customers to leave reviews on popular websites such as Google, Facebook, Better Business Bureau, and more. Once you choose and prioritize the review sites you want, the system automatically directs customers to the one that works for them.

#Reputation Management #Online Reviews #Online Reputation

9

ReviewTrackers

Apart from gathering reviews, ReviewTrackers not only generates and track reviews, but it also collects positive commentaries from actual customers. It tracks every store location’s performance separately, helping business owners determine and address problems quickly. Its reporting and analytics tools allow you to assess performance as well as respond to online comments. One unique feature is the built-in Customer Feedback Tool, which enables users to send review requests to their happiest customers.

#Reputation Management #Online Reviews #Customer Experience Management

10

Spotlight by CustomerLobby

#Reputation Management #Online Reviews #Online Reputation

11

Trustpilot

How it Works: Trustpilot is a review management tool that helps online businesses build and manage their reputation by collecting, monitoring, and publishing reviews. Businesses use Trustpilot to improve customer experience, stand out more in search engines, increase conversions and sales on-site, and build a trusted reputation. It’s one of the better-known review generation platforms and has a large community of users.

#Product Reviews #Online Reviews #eCommerce 68 social mentions