Software Alternatives & Reviews

Freshcaller VS HotTelecom

Compare Freshcaller VS HotTelecom and see what are their differences

Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.

HotTelecom

Our company offers virtual phone numbers, toll-free numbers, PBX, SMS numbers and numbers for a registration more than 100 countries. Buy Now!
  • Freshcaller Landing page
    Landing page //
    2023-08-22

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

  • HotTelecom Landing page
    Landing page //
    2022-12-09

Hottelecom - Global Virtual Phone Numbers and Communication Solutions

Our main goal is to empower businesses to expand their horizons and establish a strong local presence in multiple countries. We understand the importance of having a local identity and ensuring seamless communication with customers, regardless of geographical barriers.

Virtual Phone Numbers for Global Reach

One of our most significant strengths is the extensive range of virtual phone numbers we offer. With options available in over 100 countries, our clients have the freedom to choose from a diverse selection of international and local phone numbers. This flexibility allows businesses to cater to their customers effectively and build trust in each region they operate.

Key Features and Benefits

Our key features and benefits have been carefully crafted to meet the unique needs of businesses seeking to expand globally:

  1. Geographic and Toll-Free Numbers: We offer virtual phone numbers with local area codes or toll-free codes, giving businesses the flexibility to target specific regions or maintain a national presence.

  2. Call Forwarding: Our call forwarding service allows businesses to route incoming calls from virtual numbers to their existing phone lines, ensuring they never miss important calls.

  3. Virtual PBX: We provide virtual PBX systems, enabling businesses to set up an automated phone system to manage incoming calls efficiently.

  4. SMS Services: Along with voice services, Hottelecom also offers SMS-enabled virtual numbers, allowing businesses to send and receive text messages to engage with customers effectively.

  5. No Physical Infrastructure Required: Businesses can enjoy the benefits of local numbers in various countries without the need to invest in physical offices or phone lines.

  6. Multi-Language Support: Hottelecom provides support in multiple languages to cater to the diverse needs of its global clientele.

Freshcaller

Categories
  • VoIP
  • Call Center Software
  • Virtual PBX
  • Cloud Business Telephony
  • IVR
  • Remote Work
  • Remote Support
Website freshworks.com  
Pricing URL Official Freshcaller Pricing  
Details $freemium $15.0 / Monthly
Platforms
Android Browser iOS
Release Date2017-09-01

HotTelecom

Categories
  • Telecommunications
  • Cloud Business Telephony
  • Virtual PBX
  • VoIP And SIP
  • VoIP
  • Caller ID
  • Voice And SMS
Website hottelecom.biz  
Pricing URL Official HotTelecom Pricing  
Details $paid $5.0 / Monthly
Platforms
-
Release Date2009-01-01

Freshcaller videos

How to use a helpdesk and call center software together? | Freshcaller + Freshdesk

More videos:

  • Review - An admin's guide to setting up Freshcaller
  • Review - Freshcaller - Freshsales integration
  • Review - Routing Automation

HotTelecom videos

No HotTelecom videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Freshcaller and HotTelecom)
Communication
45 45%
55% 55
Call Center Software
100 100%
0% 0
VoIP
30 30%
70% 70
Enterprise Communication
39 39%
61% 61

Questions and Answers

As answered by people managing Freshcaller and HotTelecom.

What makes your product unique?

HotTelecom's answer:

  1. Extensive Global Coverage: HotTelecom offers virtual phone numbers in over 100 countries, providing one of the most extensive global coverages in the industry. This allows businesses to establish a local presence and connect with customers across different countries seamlessly.

  2. Wide Range of Virtual Numbers: The company provides various types of virtual phone numbers, including geographic numbers, toll-free numbers, and SMS-enabled numbers. This wide range of options caters to the diverse needs of businesses looking to expand their reach and improve customer communication.

  3. Flexible Plans and Pricing: HotTelecom offers flexible pricing plans, allowing businesses of all sizes to find solutions that suit their budgets and specific requirements. They understand that every business has unique needs, and their customizable plans reflect that understanding.

  4. No Physical Infrastructure Required: HotTelecom's virtual phone numbers eliminate the need for businesses to invest in costly physical infrastructure in different countries. This makes it a cost-effective solution for businesses looking to establish a global presence without significant upfront investments.

  5. Enhanced Customer Support and Multilingual Assistance: HotTelecom prides itself on providing excellent customer support. They offer assistance in multiple languages to cater to their diverse global clientele. The focus on customer satisfaction sets them apart from their competitors.

  6. SMS Services and Virtual PBX: HotTelecom not only offers voice services but also provides SMS-enabled virtual numbers and virtual PBX systems. These additional features allow businesses to engage with customers through text messages and manage their incoming calls more efficiently.

  7. User-Friendly Interface: HotTelecom's platform is designed to be user-friendly and intuitive, making it easier for businesses to manage their virtual numbers and communication services.

  8. Secure and Reliable Services: Security and reliability are crucial in telecommunications, and HotTelecom is committed to providing secure and dependable services to their customers.

Why should a person choose your product over its competitors?

HotTelecom's answer:

  1. Extensive Global Reach: Virtual phone numbers available in 100+ countries.
  2. Wide Range of Virtual Numbers: Geographic, toll-free, and SMS-enabled options.
  3. Flexible Plans and Pricing: Customizable solutions for all budgets.
  4. Additional Features: Call forwarding, virtual PBX, and SMS services.
  5. No Physical Infrastructure Required: Cost-effective global presence.
  6. Multilingual Support: Excellent customer service in multiple languages.
  7. User-Friendly Interface: Easy-to-use platform for seamless management.
  8. Reliability and Security: Trusted service with a positive reputation.

How would you describe your primary audience?

HotTelecom's answer:

Hottelecom's main audience includes businesses of all sizes, startups, entrepreneurs, and freelancers who want to expand their reach globally. Whether you're a big multinational company or a small online business, Hottelecom's virtual phone numbers can help you connect with customers in different countries without the hassle of physical offices.

If you run an e-commerce store, Hottelecom's toll-free numbers and call forwarding features can boost your customer support and sales efforts. For travelers and hospitality businesses, their services make it easy to offer local support and services in various countries.

Freelancers and remote workers can also benefit by looking more professional with Hottelecom's virtual numbers when dealing with clients worldwide.

Even communication service resellers can team up with Hottelecom to offer their clients these versatile communication solutions.

Hottelecom's flexible plans, wide range of features, and top-notch customer support make it a go-to choice for anyone seeking a cost-effective way to have a global communication presence.

Which are the primary technologies used for building your product?

HotTelecom's answer:

  1. VoIP (Voice over Internet Protocol): VoIP is a fundamental technology for providing voice communication over the internet. It allows Hottelecom to offer virtual phone numbers and handle voice calls efficiently.

  2. Cloud Computing: Cloud services play a crucial role in hosting the infrastructure required for virtual phone numbers and related services. It provides scalability, flexibility, and cost-effectiveness.

  3. Telecom APIs (Application Programming Interfaces): APIs enable seamless integration of Hottelecom's services with other systems, applications, or platforms, facilitating better communication and automation.

  4. Database Management Systems: Storing and managing a database of virtual phone numbers, customer information, and call records requires robust database management systems.

  5. Web Development Technologies: Web technologies like HTML, CSS, JavaScript, and server-side programming languages such as Wordpress and Joomla are used for building our user interfaces and website.

  6. Networking and Security Technologies: To ensure reliable and secure communication, Hottelecom use networking technologies, firewalls, encryption, and other security measures.

  7. SMS Gateways: For offering SMS services, Hottelecom use SMS gateways to send and receive text messages.

  8. Automation and Monitoring Tools: To manage the large-scale infrastructure, Hottelecom utilize automation and monitoring tools to ensure smooth operations and detect any issues promptly.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshcaller and HotTelecom

Freshcaller Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.
Best Call Center Software: The Complete List (2020 Update)
Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.

HotTelecom Reviews

10 BEST VoIP Software 2020 | Free & Commercial Voice Over IP Tools
HotTelecom is a VoIP provider that is ideal for businesses working on a tight budget. It’s a one-stop-shop for the virtual number with a wide range of directions, services, and the perfect sound quality. HotTelecom services can be used for call forwarding to any devices worldwide.
11 Affordable Virtual PBX / Cloud Phone Systems For Small Businesses
Record IVR greetings and IVR tree – Interactive voice messaging (IVR) is a message that a user hears when making a call to your company. For example: “Good morning, you called …. To contact …. Press 1 … ” Both a client and HotTelecom can record this voice message. The service is provided in the following languages: Russian, English, French, Spanish.
Compare 5 Best Virtual Phone Number Providers for Your Businesses in 2018
It is one of the cheapest virtual phone number providers in the U.S.A with a price tag of only $5 per month. It guarantees free SMS with a verification code online. You can also make and receive calls simultaneously. If you’re unsure about this service provider, Hottelecom.biz always provides a free demo for its newly registered users.

What are some alternatives?

When comparing Freshcaller and HotTelecom, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Melrose Labs SMSC Simulator - SMPP SMSC simulator to test SMS messaging applications.

CloudTalk - Work locally, grow globally

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.