Software Alternatives & Reviews

FreeScout VS Zammad

Compare FreeScout VS Zammad and see what are their differences

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...

Zammad

The Zammad - Help Desk and Ticket System - Community Page
  • FreeScout Landing page
    Landing page //
    2022-01-21
  • Zammad Landing page
    Landing page //
    2023-07-27

FreeScout

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Support
Website freescout.net  
Details $

Zammad

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Live Chat
Website zammad.org  
Details $

FreeScout videos

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Zammad videos

Zammad

More videos:

  • Review - Zammad - LDAP Integration

Category Popularity

0-100% (relative to FreeScout and Zammad)
Help Desk
37 37%
63% 63
Customer Support
33 33%
67% 67
Customer Service
36 36%
64% 64
CRM
100 100%
0% 0

User comments

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Social recommendations and mentions

Based on our record, Zammad should be more popular than FreeScout. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FreeScout mentions (12)

View more

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 9 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 10 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: 11 months ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: 12 months ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
View more

What are some alternatives?

When comparing FreeScout and Zammad, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ProProfs Help Desk - Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support