Software Alternatives & Reviews

FreeScout VS osTicket

Compare FreeScout VS osTicket and see what are their differences

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...

osTicket

osTicket is a widely-used open source support ticket system.
  • FreeScout Landing page
    Landing page //
    2022-01-21
  • osTicket Landing page
    Landing page //
    2023-04-21

FreeScout

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Support
Website freescout.net  
Details $

osTicket

Categories
  • Customer Support
  • Help Desk
  • Live Chat
  • Customer Service
Website osticket.com  
Details $

FreeScout videos

No FreeScout videos yet. You could help us improve this page by suggesting one.

+ Add video

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to FreeScout and osTicket)
Help Desk
20 20%
80% 80
Customer Support
17 17%
83% 83
Customer Service
22 22%
78% 78
CRM
100 100%
0% 0

User comments

Share your experience with using FreeScout and osTicket. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare FreeScout and osTicket

FreeScout Reviews

We have no reviews of FreeScout yet.
Be the first one to post

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket should be more popular than FreeScout. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FreeScout mentions (12)

View more

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 6 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 8 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 9 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 9 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 10 months ago
View more

What are some alternatives?

When comparing FreeScout and osTicket, you can also consider the following products

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ProProfs Help Desk - Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!