Dixa
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Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.
With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.
Our main goal is to empower businesses to expand their horizons and establish a strong local presence in multiple countries. We understand the importance of having a local identity and ensuring seamless communication with customers, regardless of geographical barriers.
One of our most significant strengths is the extensive range of virtual phone numbers we offer. With options available in over 100 countries, our clients have the freedom to choose from a diverse selection of international and local phone numbers. This flexibility allows businesses to cater to their customers effectively and build trust in each region they operate.
Our key features and benefits have been carefully crafted to meet the unique needs of businesses seeking to expand globally:
Geographic and Toll-Free Numbers: We offer virtual phone numbers with local area codes or toll-free codes, giving businesses the flexibility to target specific regions or maintain a national presence.
Call Forwarding: Our call forwarding service allows businesses to route incoming calls from virtual numbers to their existing phone lines, ensuring they never miss important calls.
Virtual PBX: We provide virtual PBX systems, enabling businesses to set up an automated phone system to manage incoming calls efficiently.
SMS Services: Along with voice services, Hottelecom also offers SMS-enabled virtual numbers, allowing businesses to send and receive text messages to engage with customers effectively.
No Physical Infrastructure Required: Businesses can enjoy the benefits of local numbers in various countries without the need to invest in physical offices or phone lines.
Multi-Language Support: Hottelecom provides support in multiple languages to cater to the diverse needs of its global clientele.
Dixa| Categories |
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|---|---|
| Website | dixa.com |
| Pricing URL | Official Dixa Pricing |
| Details $ | paid Free Trial $39.0 / Monthly (Per agent / Per month) |
| Platforms | |
| Release Date | 2015-03-11 |
HotTelecom| Categories |
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|---|---|
| Website | hottelecom.biz |
| Pricing URL | Official HotTelecom Pricing |
| Details $ | paid $5.0 / Monthly |
| Platforms | |
| Release Date | 2009-01-01 |
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HotTelecom's answer:
Extensive Global Coverage: HotTelecom offers virtual phone numbers in over 100 countries, providing one of the most extensive global coverages in the industry. This allows businesses to establish a local presence and connect with customers across different countries seamlessly.
Wide Range of Virtual Numbers: The company provides various types of virtual phone numbers, including geographic numbers, toll-free numbers, and SMS-enabled numbers. This wide range of options caters to the diverse needs of businesses looking to expand their reach and improve customer communication.
Flexible Plans and Pricing: HotTelecom offers flexible pricing plans, allowing businesses of all sizes to find solutions that suit their budgets and specific requirements. They understand that every business has unique needs, and their customizable plans reflect that understanding.
No Physical Infrastructure Required: HotTelecom's virtual phone numbers eliminate the need for businesses to invest in costly physical infrastructure in different countries. This makes it a cost-effective solution for businesses looking to establish a global presence without significant upfront investments.
Enhanced Customer Support and Multilingual Assistance: HotTelecom prides itself on providing excellent customer support. They offer assistance in multiple languages to cater to their diverse global clientele. The focus on customer satisfaction sets them apart from their competitors.
SMS Services and Virtual PBX: HotTelecom not only offers voice services but also provides SMS-enabled virtual numbers and virtual PBX systems. These additional features allow businesses to engage with customers through text messages and manage their incoming calls more efficiently.
User-Friendly Interface: HotTelecom's platform is designed to be user-friendly and intuitive, making it easier for businesses to manage their virtual numbers and communication services.
Secure and Reliable Services: Security and reliability are crucial in telecommunications, and HotTelecom is committed to providing secure and dependable services to their customers.
HotTelecom's answer:
HotTelecom's answer:
Hottelecom's main audience includes businesses of all sizes, startups, entrepreneurs, and freelancers who want to expand their reach globally. Whether you're a big multinational company or a small online business, Hottelecom's virtual phone numbers can help you connect with customers in different countries without the hassle of physical offices.
If you run an e-commerce store, Hottelecom's toll-free numbers and call forwarding features can boost your customer support and sales efforts. For travelers and hospitality businesses, their services make it easy to offer local support and services in various countries.
Freelancers and remote workers can also benefit by looking more professional with Hottelecom's virtual numbers when dealing with clients worldwide.
Even communication service resellers can team up with Hottelecom to offer their clients these versatile communication solutions.
Hottelecom's flexible plans, wide range of features, and top-notch customer support make it a go-to choice for anyone seeking a cost-effective way to have a global communication presence.
HotTelecom's answer:
VoIP (Voice over Internet Protocol): VoIP is a fundamental technology for providing voice communication over the internet. It allows Hottelecom to offer virtual phone numbers and handle voice calls efficiently.
Cloud Computing: Cloud services play a crucial role in hosting the infrastructure required for virtual phone numbers and related services. It provides scalability, flexibility, and cost-effectiveness.
Telecom APIs (Application Programming Interfaces): APIs enable seamless integration of Hottelecom's services with other systems, applications, or platforms, facilitating better communication and automation.
Database Management Systems: Storing and managing a database of virtual phone numbers, customer information, and call records requires robust database management systems.
Web Development Technologies: Web technologies like HTML, CSS, JavaScript, and server-side programming languages such as Wordpress and Joomla are used for building our user interfaces and website.
Networking and Security Technologies: To ensure reliable and secure communication, Hottelecom use networking technologies, firewalls, encryption, and other security measures.
SMS Gateways: For offering SMS services, Hottelecom use SMS gateways to send and receive text messages.
Automation and Monitoring Tools: To manage the large-scale infrastructure, Hottelecom utilize automation and monitoring tools to ensure smooth operations and detect any issues promptly.
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