Software Alternatives & Reviews

Dixa VS HotTelecom

Compare Dixa VS HotTelecom and see what are their differences

Dixa

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

HotTelecom

Our company offers virtual phone numbers, toll-free numbers, PBX, SMS numbers and numbers for a registration more than 100 countries. Buy Now!
  • Dixa Landing page
    Landing page //
    2023-10-04

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.

  • HotTelecom Landing page
    Landing page //
    2022-12-09

Hottelecom - Global Virtual Phone Numbers and Communication Solutions

Our main goal is to empower businesses to expand their horizons and establish a strong local presence in multiple countries. We understand the importance of having a local identity and ensuring seamless communication with customers, regardless of geographical barriers.

Virtual Phone Numbers for Global Reach

One of our most significant strengths is the extensive range of virtual phone numbers we offer. With options available in over 100 countries, our clients have the freedom to choose from a diverse selection of international and local phone numbers. This flexibility allows businesses to cater to their customers effectively and build trust in each region they operate.

Key Features and Benefits

Our key features and benefits have been carefully crafted to meet the unique needs of businesses seeking to expand globally:

  1. Geographic and Toll-Free Numbers: We offer virtual phone numbers with local area codes or toll-free codes, giving businesses the flexibility to target specific regions or maintain a national presence.

  2. Call Forwarding: Our call forwarding service allows businesses to route incoming calls from virtual numbers to their existing phone lines, ensuring they never miss important calls.

  3. Virtual PBX: We provide virtual PBX systems, enabling businesses to set up an automated phone system to manage incoming calls efficiently.

  4. SMS Services: Along with voice services, Hottelecom also offers SMS-enabled virtual numbers, allowing businesses to send and receive text messages to engage with customers effectively.

  5. No Physical Infrastructure Required: Businesses can enjoy the benefits of local numbers in various countries without the need to invest in physical offices or phone lines.

  6. Multi-Language Support: Hottelecom provides support in multiple languages to cater to the diverse needs of its global clientele.

Dixa

Categories
  • Customer Support
  • Customer Communication Management
  • Customer Engagement
  • Communication
Website dixa.com  
Pricing URL Official Dixa Pricing  
Details $paid Free Trial $39.0 / Monthly (Per agent / Per month)
Platforms
Ada Agillic Boost Capturi Certainly Chattermill Citrix CXmoments DeepL DigitalGenius Dynamics365 Ebbot Elevio Emarsys Factbranch Fullview Geckoboard Hubspot Injixo Klaus LangAI Lumoa Magento Marketo Muiros Nicereply Okta Pipedrive Playvox Plecto PowerBI Salesforce Shopify Solvemate Scorebuddy SentiSum StellaConnect Stitch SuperOffice Surfboard Tableau Thankful Unbabel Ultimate WooCommerce Zapier Zenloop Zowie
Release Date2015-03-11

HotTelecom

Categories
  • Telecommunications
  • Cloud Business Telephony
  • Virtual PBX
  • VoIP And SIP
  • VoIP
  • Caller ID
  • Voice And SMS
Website hottelecom.biz  
Pricing URL Official HotTelecom Pricing  
Details $paid $5.0 / Monthly
Platforms
-
Release Date2009-01-01

Dixa features and specs

  • Incident and problem management Features: Main Feature Category
  • - Organize and prioritize service tickets: Yes
  • - Subscription-based notifications: Yes
  • - Ticket creation and submission: Yes
  • - Automated responses: Yes
  • - SLA management: Yes
  • - Expert directory: Yes
  • - ITSM collaboration and documentation: Yes
  • - Ticket response: Yes
  • - Attachments/Screencasts: Yes
  • Self Help Community Features: Main Feature Category
  • - External knowledge base: Yes
  • - Q and A: Yes
  • - Internal knowledge base: Yes
  • - Surveys/polls: Yes
  • Multi-Channel Help Features: Main Feature Category
  • - Customer portal: Yes
  • - Phone support: Yes
  • - Social Integration: Yes
  • - Help Desk CRM integration: Yes
  • - Live help chat: Yes
  • - IVR: Yes
  • - Email Support: Yes

HotTelecom features and specs

No features have been listed yet.

Dixa videos

Experience Dixa, the next-gen customer service platform

More videos:

  • Demo - Dixa Messenger
  • Review - Too Good To Go - Fighting Food Waste Around the World with Dixa

HotTelecom videos

No HotTelecom videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Dixa and HotTelecom)
Communication
47 47%
53% 53
Customer Support
100 100%
0% 0
VoIP
0 0%
100% 100
Enterprise Communication
52 52%
48% 48

Questions and Answers

As answered by people managing Dixa and HotTelecom.

What makes your product unique?

HotTelecom's answer:

  1. Extensive Global Coverage: HotTelecom offers virtual phone numbers in over 100 countries, providing one of the most extensive global coverages in the industry. This allows businesses to establish a local presence and connect with customers across different countries seamlessly.

  2. Wide Range of Virtual Numbers: The company provides various types of virtual phone numbers, including geographic numbers, toll-free numbers, and SMS-enabled numbers. This wide range of options caters to the diverse needs of businesses looking to expand their reach and improve customer communication.

  3. Flexible Plans and Pricing: HotTelecom offers flexible pricing plans, allowing businesses of all sizes to find solutions that suit their budgets and specific requirements. They understand that every business has unique needs, and their customizable plans reflect that understanding.

  4. No Physical Infrastructure Required: HotTelecom's virtual phone numbers eliminate the need for businesses to invest in costly physical infrastructure in different countries. This makes it a cost-effective solution for businesses looking to establish a global presence without significant upfront investments.

  5. Enhanced Customer Support and Multilingual Assistance: HotTelecom prides itself on providing excellent customer support. They offer assistance in multiple languages to cater to their diverse global clientele. The focus on customer satisfaction sets them apart from their competitors.

  6. SMS Services and Virtual PBX: HotTelecom not only offers voice services but also provides SMS-enabled virtual numbers and virtual PBX systems. These additional features allow businesses to engage with customers through text messages and manage their incoming calls more efficiently.

  7. User-Friendly Interface: HotTelecom's platform is designed to be user-friendly and intuitive, making it easier for businesses to manage their virtual numbers and communication services.

  8. Secure and Reliable Services: Security and reliability are crucial in telecommunications, and HotTelecom is committed to providing secure and dependable services to their customers.

Why should a person choose your product over its competitors?

HotTelecom's answer:

  1. Extensive Global Reach: Virtual phone numbers available in 100+ countries.
  2. Wide Range of Virtual Numbers: Geographic, toll-free, and SMS-enabled options.
  3. Flexible Plans and Pricing: Customizable solutions for all budgets.
  4. Additional Features: Call forwarding, virtual PBX, and SMS services.
  5. No Physical Infrastructure Required: Cost-effective global presence.
  6. Multilingual Support: Excellent customer service in multiple languages.
  7. User-Friendly Interface: Easy-to-use platform for seamless management.
  8. Reliability and Security: Trusted service with a positive reputation.

How would you describe your primary audience?

HotTelecom's answer:

Hottelecom's main audience includes businesses of all sizes, startups, entrepreneurs, and freelancers who want to expand their reach globally. Whether you're a big multinational company or a small online business, Hottelecom's virtual phone numbers can help you connect with customers in different countries without the hassle of physical offices.

If you run an e-commerce store, Hottelecom's toll-free numbers and call forwarding features can boost your customer support and sales efforts. For travelers and hospitality businesses, their services make it easy to offer local support and services in various countries.

Freelancers and remote workers can also benefit by looking more professional with Hottelecom's virtual numbers when dealing with clients worldwide.

Even communication service resellers can team up with Hottelecom to offer their clients these versatile communication solutions.

Hottelecom's flexible plans, wide range of features, and top-notch customer support make it a go-to choice for anyone seeking a cost-effective way to have a global communication presence.

Which are the primary technologies used for building your product?

HotTelecom's answer:

  1. VoIP (Voice over Internet Protocol): VoIP is a fundamental technology for providing voice communication over the internet. It allows Hottelecom to offer virtual phone numbers and handle voice calls efficiently.

  2. Cloud Computing: Cloud services play a crucial role in hosting the infrastructure required for virtual phone numbers and related services. It provides scalability, flexibility, and cost-effectiveness.

  3. Telecom APIs (Application Programming Interfaces): APIs enable seamless integration of Hottelecom's services with other systems, applications, or platforms, facilitating better communication and automation.

  4. Database Management Systems: Storing and managing a database of virtual phone numbers, customer information, and call records requires robust database management systems.

  5. Web Development Technologies: Web technologies like HTML, CSS, JavaScript, and server-side programming languages such as Wordpress and Joomla are used for building our user interfaces and website.

  6. Networking and Security Technologies: To ensure reliable and secure communication, Hottelecom use networking technologies, firewalls, encryption, and other security measures.

  7. SMS Gateways: For offering SMS services, Hottelecom use SMS gateways to send and receive text messages.

  8. Automation and Monitoring Tools: To manage the large-scale infrastructure, Hottelecom utilize automation and monitoring tools to ensure smooth operations and detect any issues promptly.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dixa and HotTelecom

Dixa Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.
Best Call Center Software: The Complete List (2020 Update)
Dixa is cloud-based customer service software that allows businesses to deliver real-time support on phone, email, chat and messenger from one system. Built for call centers, contact centers and inbound customer service, Dixa provides quality VoIP with local rates around the world and the ability to scale up or down at no additional cost. Dixa is easy to use and accessible...

HotTelecom Reviews

10 BEST VoIP Software 2020 | Free & Commercial Voice Over IP Tools
HotTelecom is a VoIP provider that is ideal for businesses working on a tight budget. It’s a one-stop-shop for the virtual number with a wide range of directions, services, and the perfect sound quality. HotTelecom services can be used for call forwarding to any devices worldwide.
11 Affordable Virtual PBX / Cloud Phone Systems For Small Businesses
Record IVR greetings and IVR tree – Interactive voice messaging (IVR) is a message that a user hears when making a call to your company. For example: “Good morning, you called …. To contact …. Press 1 … ” Both a client and HotTelecom can record this voice message. The service is provided in the following languages: Russian, English, French, Spanish.
Compare 5 Best Virtual Phone Number Providers for Your Businesses in 2018
It is one of the cheapest virtual phone number providers in the U.S.A with a price tag of only $5 per month. It guarantees free SMS with a verification code online. You can also make and receive calls simultaneously. If you’re unsure about this service provider, Hottelecom.biz always provides a free demo for its newly registered users.

What are some alternatives?

When comparing Dixa and HotTelecom, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Melrose Labs SMSC Simulator - SMPP SMSC simulator to test SMS messaging applications.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.